1. Scorecard builder
Sections group criteria. Each criterion has a weight, a type (0 to 5 scale, or yes and no), and an optional auto fail flag. An auto fail criterion triggers when it is scored 0 or No, and forces the whole review to Fail.
2. Review a ticket
Score: 0%
3. Saved reviews
No reviews yet.
4. Agent summary
Save a review to see the summary.
5. Calibration report
Tickets scored by two or more reviewers, with the per reviewer scores and the variance between them. High variance usually means the criterion wording needs work, not that one reviewer is wrong.
No ticket has two reviewers yet.